Our refund and cancellation policy lasts 30 days from the date of booking. If 30 days have passed since your purchase, and your safari or overnight-stay experience has not yet taken place, we may not be able to offer you a full refund. Once an experience has been completed, it is no longer eligible for a refund.
To be eligible for a refund or a change to your booking, the scheduled date of your safari or overnight-stay package must still be upcoming, and you must contact us in advance. We require your booking confirmation or proof of purchase to process any request.
Non-refundable bookings
Certain bookings are non-refundable, including:
- Gift vouchers and gift bookings
- Bookings made under special promotional or discounted rates
- Any booking cancelled after the experience date has passed
Partial refunds
There are certain situations where only a partial refund may be granted:
- Cancellations made close to the scheduled experience date, where costs have already been committed on your behalf (guides, park permits, accommodation reservations)
- Changes to an overnight-stay package after arrangements have been confirmed
- No-shows or cancellations made outside our stated cancellation window
Refunds
Once your cancellation request is received and reviewed, we will send you an email to confirm we’ve received it. We will then notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank, as there is often some processing time before a refund appears.
If you’ve done all of this and still have not received your refund, please contact us at safariskumana@gmail.com.
Sale and promotional bookings
Only regular-priced bookings may be refunded. Bookings made under sale or promotional rates cannot be refunded.
Rescheduling
We’re happy to help you reschedule a safari or overnight-stay package where possible. If you need to change your date, email us at safariskumana@gmail.com and we’ll do our best to accommodate you, subject to availability and park conditions.
Need help?
Contact us at safariskumana@gmail.com for any questions related to refunds and cancellations.